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I know it's disappointing to see your favorites go away, but the sales for Roar do not justify keeping it in stock whereas we have a difficult time keeping it in stock because it sells well. Roar is also a product that had very limited distribution, so we would have to order once a week to get through the entire week. We will be exploring options to add or change offerings at the Marketplace, which may include the Roar beverages.

“pls pls pls pls pls make a gluten free option for the rice bowls! it would just need a gf sauce option. i need a non fried meal option pls!!”

The rice bowls do have a gluten free sauce, it is a gluten free umami sauce. We apologize if you have received the wrong information. 

“The lasagna and Moroccan chicken/chickpeas were really good! I hope to see them again, as well as maybe the return of the chickpea pitas from last semester?” 

We are glad to hear that you enjoyed these options! You are sure to see them both again during the semester.

“Hi! I wanted to check in to make sure the grills are not cleaned using wire brushes in the cooler or marketplace? I was worried that I saw one in use in the cooler. The fibers from these brushes can be very dangerous”

We understand your concern. We use commercially-made wire brushes specifically designed for this heavy duty purpose. When the brushes become worn, they are promptly replaced to ensure both employee and food safety.

“Please bring back the turkey burger it was the best meal at the cooler and the whole green apples at the MP, they were 50% of my fruit intake, thank you!”

Turkey burgers were not a consistently moving item. Inevitably, we lost product and they needed to be taken off the menu. So sorry. The green apples will come back soon. In the meantime, check out the grab n' go refrigerator for the red or green apple slices at the Tiger Cooler.

“I would like more transparency in pricing. Signs and labels in both the Marketplace and Tiger Cooler are often incorrect, out of date, or missing. Mistakes do happen in the checkout process and without pricing transparency, students have no ability to ensure they're being charged accurately, even when able to check charges online.”

Can we get some more information about this in detail? Which prices were wrong? At which dining facility? What kind of transparency are you looking for? You can reach out to us directly at dining@oxy.edu

“The eco-clamshell drop-off point is very inconvenient considering the location of the entrance to the Marketplace. It's common to bring the clamshell and return it prior to getting a new meal, but when entering the Marketplace building from the stairs by the mail room, this means walking all the way around the dining room to return the clamshell, then all the way back to the entrance by the stairs. This creates traffic, especially as there's no real pathway through the dining room to get to the drop-off point.”

Thank you for your feedback. So far, the drop-off point has not deterred users from achieving a 98% return rate through the first month of usage.

“The eco-clamshell and plates drop-off point in the dining hall is too far of a reach and I have very short arms, but the other window by the condiment station with the shorter reach is beyond the "Do not pass" signs.”

Thank you for your feedback. The signage only refers to guests attempting to enter the servery of the Marketplace between the cashiers - which causes added congestion at the checkout area. Guests still have full access to the condiment area and the tray drop window.

“I love the empanadas and would love to see more of them!!! They are so yummy.”
 
Thank you for letting us know you've enjoyed these options. We will be running similar menus and items throughout the semester. Please keep an eye out for these on our daily menus.

“Are there no more of those "pizza bagels" at the coffee counter this semester? I miss those :(“

Sorry you are missing the pizza bagels but they did not sell well. 

“Where do you exit if you did not buy anything, just looked around and did not see anything you want? Can you still exit through the entrance”

Due to the high volume of traffic experienced in our facilities, even if guests are not making purchases, it is a best practice to have designated entry and exit points to aid in the free flow of traffic within the servery area.

“It would be really nice to have multiple drop off places for to-go containers around campus. If I am grabbing lunch togo in a rush and then be unable to return to the market place for dinner it is very annoying to carry around a dirty container for 6 hours. It would be nice to take the food to-go and then be able to get rid of the container as soon as you finish eating”

The option to have multiple drop-off locations was considered. However, this option would require additional staff and labor. At this time, drop-off is limited to the Marketplace only. While we encourage users to return containers as soon as possible, the program allows users several days for returns. Also, there is no limit to the number of containers that may be checked out at one time - provided they are returned according to the due dates.

“Can we get a water bottle filling station in the cooler and the one in berkus fixed?”

There is a water bottle filling station at the Cooler, it is right outside of the front doors. As for the one in Berkus, we have contacted Facilities to get it fixed.